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Modern Control Centres
Two under a single roof
A new control centre has increased the level of security. On 10
April 2002, the new BVG Service and Security control centre started
up operations in the building on Tempelhofer Ufer.
It is located down the hall, so to speak, from the BVG Central
Control Centre, which had moved to the building in February of the
same year. By working closely together, the two centres can react
more rapidly and efficiently to serve customers. The new control
centre can thus request and deploy personnel faster, if necessary,
to provide customer information.
It is now possible to monitor all the stations via camera from a
single security centre. This is in addition to the four already
existing SIS (Security, Information, and Service) centres (Osloer
Straße, Kleistpark, Nollendorfplatz, and Alexanderplatz), which are
responsible for monitoring individual metro lines.
For the staff of the Service und Security control centre, a single
glance is enough to know where the security personnel are. They can
then be deployed immediately if needed.
