Digital Accessibility Disclaimer Fahrinfo-App

The Berliner Verkehrsbetriebe (BVG) are constantly striving to make the BVG Fahrinfo-App accessible without barriers. For this reason, there have been numerous consultations with various associations in the past.

The BVG Fahrinfo-App is available on Android and iOS. It is largely barrier-free. The previous Windows Mobile 8.0 app is no longer supported by Microsoft and the BVG, but may still be in circulation on older devices.

The respective end devices (smartphone and iPad/tablet) offer users a wide range of operating aids and support options in the corresponding system settings (Android and iOS) with which the apps can be used.

When was the accessibility disclaimer issued? 

This disclaimer was issued or revised on 09.03.2021. The technical review of accessibility was supported by an external expert.
Name of the external provider: Appmatics GmbH

How accessible is the application? 

This application is partially accessible. It only partially meets the requirements of BITV 2.0.

Which areas are not barrier-free? 

The areas listed below are not barrier-free for the following reasons:

  • Screen orientation restriction: Only portal mode is currently possible.
  • Changeable text size: Inadequate only on iOS.
  • Absence of font graphics: Information text tutorial is part of a graphic and thus not recognizable by VoiceOver and not readable aloud (iOS & Android). However, the tutorial should generally be deactivated.
  • Adjustable text spacing: Inadequate only on iOS.
  • Keyboard operability possible: Only partly possible on iOS.
  • Customizable time limit: Purchase confirmation popup disappears automatically after 5-10 seconds.
  • Animated content can be disabled: Ticket clock animation, which cannot be paused (Android & iOS) / Ticket loading animation under the navigation bar (Android) and within the text field (iOS) when ticket is purchased or price is calculated. Animations longer than 5 seconds and other content remains visible.
  • Focus sequence: VoiceOver is incorrect in the "Map" area on iOS and Android, focus sequence in "Emergency call and services" is incorrect, and there is partial skipping of the CTA "Call" in VoiceOver (Android & iOS).
  • Alternatives for complex pointer gestures: map zoom out only possible with two fingers.
  • Canceled pointer gestures: ticket starting station not selectable by up-event activation (iOS).
  • Accessible name caption: Ticket setting icon is stored as English text and thus not identifiable during VoiceOver (iOS).
  • Language determination of individual sections: English words (Android: News, Tutorial, Hotlines; iOS: News, Topseller) are not recognized as such and pronounced in German / Login: Login with invalid data leads to English error message (iOS).
  • Uniform designation: Inconsistent number designations (partly whole number designations, partly only single digits for phone numbers) (iOS & Android), Logout: partly English and partly German pronunciation (iOS).
  • Error identification: Logging in with an invalid name leads to a non-meaningful error message (iOS).

The BVG's Fahrinfo-App is currently undergoing a new procurement process. As with the initial rollout, careful attention is being paid to the topic of accessibility. In the meantime, however, any errors will also be iteratively included into the release management proces. However, it is not yet possible to provide a more precise timetable.

Who can you contact if you have comments or questions about digital accessibility (feedback options)?

Contact to the public agency representative:

Berliner Verkehrsbetriebe (BVG) - AöR -
Holzmarktstraße 15-17 10179 Berlin
Phone: 030/19449

Additionally, our service bot may also be able to assist you with any questions you may have.

Contact to the state representative for digital accessibility:

If your contact with the public agency was not successful, you can contact the State Commissioner for Digital Accessibility via contact form.
You can find more information about the State Commissioner for Digital Accessibility on the Berlin Senate Administration website.