Customer Centers
An overview of all BVG customer centers
Our BVG Service-Point can assist you with the following:
- Ticket purchases
- Advice on BVG subscriptions
- Individually customized timetable information
- Souvenirs & Information
In the BVG customer centers you can also:
- have BVG subscriptions ordered and changed
In our central customer center in Holzmarktstraße you can also:
- Exchange tickets / receive refunds
- Submit complaints in the event of a ticket machine malfunction
Customer Center Holzmarktstraße
Address
Holzmarktstraße 1510179 BerlinTake me there
Opening hours
- Monday
- 09:30 Uhr - 17:00 Uhr
- Tuesday
- 09:30 Uhr - 17:00 Uhr
- Wednesday
- 09:30 Uhr - 17:00 Uhr
- Thursday
- 09:30 Uhr - 17:45 Uhr
- Friday
- 09:30 Uhr - 14:00 Uhr
Customer Center Alexanderplatz
Address
Alexanderplatz (reachable via U2, U5, U8)Mezzanine level heading towards the U8
10178 BerlinTake me there
Opening hours
- Monday
- 06:30 am - 09:30 pm
- Tuesday
- 06:30 am - 09:30 pm
- Wednesday
- 06:30 am - 09:30 pm
- Thursday
- 06:30 am - 09:30 pm
- Friday
- 06:30 am - 09:30 pm
- Saturday
- 10:00 am - 06:00 pm
- Sunday
- 10:00 am - 06:00 pm
Service-Point Hermannplatz
Address
Hermannplatz subway station (reachable via U8, U7)Lobby of the U8
10967 BerlinTake me there
Opening hours
- Monday
- closed
- Tuesday
- closed
- Wednesday
- closed
- Thursday
- closed
- Friday
- closed
- Saturday
- closed
Customer Center Köpenick
Address
Köpenick S-Bahn station (reachable via buses 63, 62, 68, X69, 164, 269)Elcknerplatz 6
12555 BerlinTake me there
Opening hours
- Monday
- 06:30 am - 08:30 pm
- Tuesday
- 06:30 am - 08:30 pm
- Wednesday
- 06:30 am - 08:30 pm
- Thursday
- 06:30 am - 08:30 pm
- Friday
- 06:30 am - 08:30 pm
- Saturday
- 10:00 am - 06:00 pm
Customer Center Marzahn
Address
Bus & S-Bahn station Marzahn ( reachable via Tram M6, 16; and Buses 154, 192, 195, 291, 191)Marzahner Promenade 1
12679 BerlinTake me there
Opening hours
- Monday
- 06:30 am - 08:30 pm
- Tuesday
- 06:30 am - 08:30 pm
- Wednesday
- 06:30 am - 08:30 pm
- Thursday
- 06:30 am - 08:30 pm
- Friday
- 06:30 am - 08:30 pm
Customer Center Spandau
Address
Rathaus Spandau subway station (reachable via U7)Entrance hall in the direction of Münsinger Straße
13597 BerlinTake me there
Opening hours
- Monday
- 06:30 am - 08:30 pm
- Tuesday
- 06:30 am - 08:30 pm
- Wednesday
- 06:30 am - 08:30 pm
- Thursday
- 06:30 am - 08:30 pm
- Friday
- 06:30 am - 08:30 pm
Customer Center Rathaus Steglitz
Address
Im Schloss (reachable via U9)Schlossstraße 34
12163 BerlinTake me there
Opening hours
- Monday
- 08:30 am - 08:00 pm
- Tuesday
- 08:30 am - 08:00 pm
- Wednesday
- 08:30 am - 08:00 pm
- Thursday
- 08:30 am - 08:00 pm
- Friday
- 08:30 am - 08:00 pm
- Saturday
- 08:30 am - 08:00 pm
Customer Center Alt-Tegel
Address
Alt-Tegel subway stationBerliner Straße 1a
13507 BerlinTake me there
Opening hours
- Monday
- 10:00 am - 06:00 pm
- Tuesday
- 10:00 am - 06:00 pm
- Wednesday
- 10:00 am - 06:00 pm
- Thursday
- 10:00 am - 06:00 pm
- Friday
- 10:00 am - 06:00 pm
Customer Center Zoologischer Garten
Address
Zoologischer Garten subway station (reachable via U2, U9)Entrance hall in the direction of Hardenbergstraße
10787 BerlinTake me there
Opening hours
- Monday
- 06:30 am - 09:30 pm
- Tuesday
- 06:30 am - 09:30 pm
- Wednesday
- 06:30 am - 09:30 pm
- Thursday
- 06:30 am - 09:30 pm
- Friday
- 06:30 am - 09:30 pm
- Saturday
- 10:00 am - 06:00 pm
- Sunday
- 10:00 am - 06:00 pm