Customer Centers

An overview of all BVG customer centers

Our BVG Service-Point can assist you with the following:

Ticket purchases
Advice on BVG subscriptions
Individually customized timetable information
Souvenirs & Information

In the BVG customer centers you can also:

have BVG subscriptions ordered and changed

In our central customer center in Holzmarktstraße you can also:

Exchange tickets / receive refunds
Submit complaints in the event of a ticket machine malfunction

Customer Center Holzmarktstraße

Address

Holzmarktstraße 15
10179 Berlin

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Opening hours

Monday: 09:30 Uhr - 17:00 Uhr
Tuesday: 09:30 Uhr - 17:00 Uhr
Wednesday: 09:30 Uhr - 17:00 Uhr
Thursday: 09:30 Uhr - 17:45 Uhr
Friday: 09:30 Uhr - 14:00 Uhr

Customer Center Alexanderplatz

Address

Alexanderplatz (reachable via U2, U5, U8)
Mezzanine level heading towards the U8
10178 Berlin

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Opening hours

Monday: 06:30 am - 09:30 pm
Tuesday: 06:30 am - 09:30 pm
Wednesday: 06:30 am - 09:30 pm
Thursday: 06:30 am - 09:30 pm
Friday: 06:30 am - 09:30 pm
Saturday: 10:00 am - 06:00 pm
Sunday: 10:00 am - 06:00 pm

Service-Point Hermannplatz

Address

Hermannplatz subway station (reachable via U8, U7)
Lobby of the U8
10967 Berlin

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Opening hours

Monday: closed
Tuesday: closed
Wednesday: closed
Thursday: closed
Friday: closed
Saturday: closed

Customer Center Köpenick

Address

Köpenick S-Bahn station (reachable via buses 63, 62, 68, X69, 164, 269)
Elcknerplatz 6
12555 Berlin

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Opening hours

Monday: 06:30 am - 08:30 pm
Tuesday: 06:30 am - 08:30 pm
Wednesday: 06:30 am - 08:30 pm
Thursday: 06:30 am - 08:30 pm
Friday: 06:30 am - 08:30 pm
Saturday: 10:00 am - 06:00 pm

Customer Center Marzahn

Address

Bus & S-Bahn station Marzahn ( reachable via Tram M6, 16; and Buses 154, 192, 195, 291, 191)
Marzahner Promenade 1
12679 Berlin

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Opening hours

Monday: 06:30 am - 08:30 pm
Tuesday: 06:30 am - 08:30 pm
Wednesday: 06:30 am - 08:30 pm
Thursday: 06:30 am - 08:30 pm
Friday: 06:30 am - 08:30 pm