Customer Centers

An overview of all BVG customer centers

Our BVG customer centers can assist you with the following:

  • Ticket purchases
  • Advice on & ordering of BVG subscriptions
  • Individually customized timetable information
  • Souvenirs & Information

In our central customer center in Holzmarktstraße you can also:

  • Exchange tickets / receive refunds
  • Submit complaints in the event of a ticket machine malfunction

Customer Center Holzmarktstraße

Address

Holzmarktstraße 15
10179 Berlin
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Opening hours

Monday
09:30 Uhr - 17:00 Uhr
Tuesday
09:30 Uhr - 17:00 Uhr
Wednesday
09:30 Uhr - 17:00 Uhr
Thursday
09:30 Uhr - 17:45 Uhr
Friday
09:30 Uhr - 14:00 Uhr

Customer Center Alexanderplatz

Address

Alexanderplatz (reachable via U2, U5, U8)
Mezzanine level heading towards the U8
10178 Berlin
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Opening hours

Monday
06:30 am - 09:30 pm
Tuesday
06:30 am - 09:30 pm
Wednesday
06:30 am - 09:30 pm
Thursday
06:30 am - 09:30 pm
Friday
06:30 am - 09:30 pm
Saturday
10:00 am - 06:00 pm
Sunday
10:00 am - 06:00 pm

Customer Center Hermannplatz

Address

Hermannplatz subway station (reachable via U8, U7)
Lobby of the U8
10967 Berlin
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Opening hours

Monday
06:30 am - 08:30 pm
Tuesday
06:30 am - 08:30 pm
Wednesday
06:30 am - 08:30 pm
Thursday
06:30 am - 08:30 pm
Friday
06:30 am - 08:30 pm - closed on 09/24/2021 from 1:30 p.m.
Saturday
10:00 am - 06:00 pm

Customer Center Köpenick

Address

Köpenick S-Bahn station (reachable via buses 63, 62, 68, X69, 164, 269)
Elcknerplatz 6
12555 Berlin
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Opening hours

Monday
06:30 am - 08:30 pm
Tuesday
06:30 am - 08:30 pm
Wednesday
06:30 am - 08:30 pm
Thursday
06:30 am - 08:30 pm
Friday
06:30 am - 08:30 pm
Saturday
10:00 am - 06:00 pm

Customer Center Marzahn

Address

Bus & S-Bahn station Marzahn ( reachable via Tram M6, 16; and Buses 154, 192, 195, 291, 191)
Marzahner Promenade 1
12679 Berlin
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Opening hours

Monday
06:30 am - 08:30 pm
Tuesday
06:30 am - 08:30 pm
Wednesday
06:30 am - 08:30 pm
Thursday
06:30 am - 08:30 pm
Friday
06:30 am - 08:30 pm

Customer Center Spandau

Address

Rathaus Spandau subway station (reachable via U7)
Entrance hall in the direction of Münsinger Straße
13597 Berlin
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Opening hours

Monday
06:30 am - 08:30 pm
Tuesday
06:30 am - 08:30 pm
Wednesday
06:30 am - 08:30 pm
Thursday
06:30 am - 08:30 pm
Friday
06:30 am - 08:30 pm

Customer Center Rathaus Steglitz

Address

Im Schloss (reachable via U9)
Schlossstraße 34
12163 Berlin
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Opening hours

Monday
08:30 am - 08:00 pm
Tuesday
08:30 am - 08:00 pm
Wednesday
08:30 am - 08:00 pm
Thursday
08:30 am - 08:00 pm
Friday
08:30 am - 08:00 pm
Saturday
08:30 am - 08:00 pm

Customer Center Alt-Tegel

Address

Alt-Tegel subway station
Berliner Straße 1a
13507 Berlin
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Opening hours

Monday
10:00 am - 06:00 pm - closed on 09/27/2021
Tuesday
10:00 am - 06:00 pm -closed on 09/28/2021
Wednesday
10:00 am - 06:00 pm - closed on 09/29/2021
Thursday
10:00 am - 06:00 pm - closed on 09/30/2021
Friday
10:00 am - 06:00 pm - closed on 10/01/2021

Customer Center Zoologischer Garten

Address

Zoologischer Garten subway station (reachable via U2, U9)
Entrance hall in the direction of Hardenbergstraße
10787 Berlin
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Opening hours

Monday
06:30 am - 09:30 pm
Tuesday
06:30 am - 09:30 pm
Wednesday
06:30 am - 09:30 pm
Thursday
06:30 am - 09:30 pm
Friday
06:30 am - 09:30 pm
Saturday
10:00 am - 06:00 pm
Sunday
10:00 am - 06:00 pm