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BVG Digital Accessibility Disclaimer

The BVG strives to make its web presence and mobile applications accessible without barriers. The digital accessibility declaration is required by the Berlin Accessible Information and Communication Technology Act (BIKTG Bln). The technical requirements for accessibility are derived from BITV 2.0.

This digital accessibility disclaimer applies to the website.

When was the accessibility statement drafted?

This declaration was created on April 27, 2021. The accessibility test was performed on February 04, 2021.

The digital accessibility test was performed during technical implementation by Aperto - An IBM Company.

How accessible is the website?

This website is partially barrier-free. It complies in part with the requirements of BITV 2.0.

Which areas are not barrier-free?

  1. Barrier: Operational elements without alternative texts.
    Description: Some operational elements have no alternative text.
  2. Barrier: HTML structural elements for headings.
    Description: Some headings consist of bold text and are not marked as headings.
  3. Barrier: HTML structural elements for lists.
    Description: Elements within the navigation are not implemented as a list, thus a screen reader interprets them as individual links.
  4. Barrier: The web page is only partially usable without colors.
    Description: The marker that visually highlights the currently visited page does not have a sufficient contrast ratio.
  5. Barrier: Text contrasts.
    Description: Various texts and operational elements - mainly in the cookie settings and in the connection search calendar - do not have a sufficient contrast ratio.
  6. Barrier: Some texts cannot be enlarged to 200% without losing content.
    Description: Texts are cut off or overlapped when enlarged.
  7. Barrier: Useable without mouse.
    Description: Some elements of the site are not usable without a mouse. This mainly affects the cookie settings and chat.
  8. Barrier: Areas not skippable.
    Description: There is no skip navigation displayed when keyboard focus is applied. Some areas do not have an area heading that can be interpreted by assistive devices, such as screen readers.
  9. Barrier: No alternative access paths.
    Description: The site does not yet offer alternative access methods to find content, such as a sitemap or a search.
  10. Barrier: Meaningful link texts.
    Description: The links for all tickets on the ticket overview page have the same title, which makes them difficult to distinguish without context or from the perspective of a screen reader.
  11. Barrier: Help with errors.
    Description: Incorrectly filled form fields within the connection search do not always have a meaningful error message.
  12. Barrier: No alternative access paths.
    Description: The site does not yet offer alternative access paths, such as a sitemap or search.
  13. Barrier: The syntax of the HTML markup can be optimized.
    Description: Some buttons are not identified as such and/or do not inform a screen reader about their state.

    The elimination of these known issues is currently being planned. As soon as the planning is completed, it will be published on this page.

Who can you contact with comments or questions about digital accessibility?

Have you noticed any accessibility issues regarding content on If so, please feel free to contact us at

Arbitration procedure

If a satisfactory solution has not been found despite your feedback, you can turn to the arbitration board according to § 16 BGG. The BGG arbitration board is tasked with supporting out-of-court dispute resolution in the event of conflicts on the topic of accessibility between individuals with disabilities and federal public agencies. The arbitration procedure is free of charge. There is no need to involve legal representation. Further information on the arbitration procedure and the options for submitting an application can be found at:

You can contact the BGG arbitration board directly at:

Updated: 27. April 2021