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Service & Support

Get information on BVG services in our service and contact section. All from the comfort of your sofa. Any questions? Then speak to our service bot.

Frequent topics

Subscriptions
Manage or cancel subscriptions, find your customer number, report a lost student ticket
Apps
Ticket-app, Fahrinfo-app, Jelbi-app, help with ticket purchase via app
Support
Here you will find answers to your questions and the suitable contact forms for your request.
Customer Centers & Shops
Customer Centers, travel markets, kiosks
Barrier-free travel
Mobility trainings and FAQ
Ticket Control
All important information on the subject of driving without a ticket, ticket controls and increased transport charges (EBE).

All service topics

More service topics

Tip, tip hooray!

Discover Berlin

Let’s go on a trip

There’s so much to discover in Berlin. Here’s a few ideas to get you going.

Tourists

Yellow, loud, crazy - welcome to Berlin!

Whether tickets or real insider tips, everything for your time with us in Berlin can be found here.