Career Company Press Deutsch

Connections Tickets & Tariffs Service & Support BVG-Account Order subscription

Career Company Press Deutsch

Connections Tickets & Tariffs Service & Support BVG-Account Order subscription

Welcome
Service & Support

Service & Support

Get information on BVG services in our service and contact section. All from the comfort of your sofa. Any questions? Then speak to our service bot.

Frequent topics

Subscriptions
Manage or cancel subscriptions, find your customer number, report a lost student ticket

Apps
Ticket-app, Fahrinfo-app, Jelbi, BerlKönig, help with ticket purchase via app

Support
Here you will find answers to your questions and the suitable contact forms for your request.

Customer Centers & Shops
Customer Centers, travel markets, kiosks

Barrier-free travel
Mobility trainings and FAQ

Ticket Control
All important information on the subject of driving without a ticket, ticket controls and increased transport charges (EBE).

All service topics

More service topics

Tourist information

Lost & Found office

Emergencies

Customer guarantee

Report ticket machine malfunction (in German)

Making music, filming, photography

Tip, tip hooray!

Let’s go on a trip

There’s so much to discover in Berlin. Here’s a few ideas to get you going.

Customer Magazine

Important news about Berlin's public transport system, exciting insights into the BVG world, discounts and lots of colorful pictures. It's amazing what our BVG Plus customer magazine has to offer!

Yellow, loud, crazy - welcome to Berlin!

Whether tickets or real insider tips, everything for your time with us in Berlin can be found here.

The BVG

Connections

Tickets & Tariffs

Subscriptions

BVG Apps

Weil wir dich lieben

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