WelcomeWelcomeService & SupportService & SupportGet information on BVG services in our service and contact section. All from the comfort of your sofa. Any questions? Then speak to our service bot.Frequent topicsSubscriptionsManage or cancel subscriptions, find your customer number, report a lost student ticketAppsTicket-app, Fahrinfo-app, Jelbi, BerlKönig, help with ticket purchase via appSupportHere you will find answers to your questions and the suitable contact forms for your request.Customer Centers & ShopsCustomer Centers, travel markets, kiosksBarrier-free travelMobility trainings and FAQTicket ControlAll important information on the subject of driving without a ticket, ticket controls and increased transport charges (EBE).All service topicsMore service topicsTourist informationLost & Found officeEmergenciesCustomer guaranteeReport ticket machine malfunction (in German)Making music, filming, photographyTip, tip hooray!Let’s go on a tripThere’s so much to discover in Berlin. Here’s a few ideas to get you going.Customer MagazineImportant news about Berlin's public transport system, exciting insights into the BVG world, discounts and lots of colorful pictures. It's amazing what our BVG Plus customer magazine has to offer!Yellow, loud, crazy - welcome to Berlin!Whether tickets or real insider tips, everything for your time with us in Berlin can be found here.