WelcomeWelcomeService & SupportService & SupportGet information on BVG services in our service and contact section. All from the comfort of your sofa. Any questions? Then speak to our service bot.Frequent topicsSubscriptions Manage or cancel subscriptions, find your customer number, report a lost student ticketApps Ticket-app, Fahrinfo-app, Jelbi-app, help with ticket purchase via appSupport Here you will find answers to your questions and the suitable contact forms for your request.Customer Centers & Shops Customer Centers, travel markets, kiosksBarrier-free travel Mobility trainings and FAQTicket Control All important information on the subject of driving without a ticket, ticket controls and increased transport charges (EBE).All service topicsMore service topicsTourist information Lost & Found office Emergencies Customer guarantee Report ticket machine malfunction (in German) Making music, filming, photography Tip, tip hooray!Discover BerlinLet’s go on a tripThere’s so much to discover in Berlin. Here’s a few ideas to get you going.Info for TouristsYellow, loud, crazy - welcome to Berlin!Whether tickets or real insider tips, everything for your time with us in Berlin can be found here.BVG Plus Customer Magazine A look behind the scenesImportant news about Berlin's public transport system, exciting insights into the BVG world, discounts and lots of colorful pictures. It's amazing what our BVG Plus customer magazine has to offer!