BVG lost and found office
Online Lost and Found
Have you lost something? Whether it's a watch, a wallet or a bicycle, we record all found items.
If you lost something before 14.05.21, please use the online lost and found office.
For items lost on or after 15.05.21, you may fill out an online missing items report.
Please describe the lost item as accurately as possible and we will notify you via email if there is a match.
If desired, your lost and found request can remain active for several weeks and thus also cover lost and found items that are turned in at a later date.
Bulk lost and found items (including: umbrellas, gloves, hats, scarves) are not maintained electronically. You can only ask for these items at the lost and found office.
Personal identification of the item is still necessary. A valid ID card/passport is required to legitimize and retrieve any lost items.
Lost items are stored at the BVG lost and found office for a maximum of six weeks from the day they were found.
- Is there a charge to reclaim my property?
No, there are no fees.
- How do I reclaim my property? / What should I note and bring along when I come to reclaim my property?
If you find your lost property in the database, you will need to visit the BVG lost property office and state the item number from the database. You will need to show a valid ID card or your passport.
If you cannot come yourself, you may authorise somebody else to collect your lost property on your behalf. We do not send items of lost property.
- How long are items kept at the BVG lost property office?
The BVG lost property office keeps items for a maximum of six weeks.
- What happens if miss this deadline?
At the end of the set storage period, items are destroyed or auctioned.
Auctions take place every quarter and are organised by Auktionshaus Ulrich Baier.
- Where and how can I enquire about my lost property?
Via telephone at 030/19449
In person (see address below)
Or submit an online loss report
- Bulk lost and found items (including: umbrellas, gloves, hats...)
Bulk lost and found items (including: umbrellas, gloves, hats, scarves) are not maintained electronically. You can only ask for these items at the lost and found office
- When does the lost property office receive my item? How long does it take?
It may take up to five days for your item to arrive at the lost property office. There may also be a wait when you come to collect your item. Please allow for this, so that we can deal with your enquiry properly.
- What happens to identity documents (ID cards, passports, etc.) at the end of the storage period?
They are returned to the authorities that issued them.
- What happens to debit/credit cards, PAYBACK cards, membership cards, etc. that are sent to the lost property office?
At the end of the storage period, any personal data is removed and the item is destroyed.
- What happens to keys, and how can I prove I am the owner?
You can prove ownership by showing a duplicate key or any serial number. Keys are destroyed at the end of the storage period.
- What items of lost property are not stored?
- Items that have clearly been thrown away, e.g. car batteries, open paint cans, or bulky rubbish.
- Perishable foods, as there is no way to store them separately.
- Heavily soiled and malodorous items.
- Where are other lost property offices?
You can find further lost property offices at: https://www.berlin.de/ba-tempelhof-schoeneberg/politik-und-verwaltung/aemter/amt-fuer-buergerdienste/fundbuero/artikel.364886.php
- Can you use the CCTV in vehicles to see who took my item?
Requests to obtain CCTV footage can only be made by the police. The recordings are stored for 48 hours and then automatically overwritten if not requested by the police within this time.
- Which items is the BVG lost property office responsible for, and over which area?
The BVG operates bus routes, tram routes, and underground routes in Berlin and its surroundings. It also runs ferries. Click here to find out more about these routes: http://www.bvg.de/de/fahrinfo
The law regarding finder’s rewards can be found in the German Civil Code (BGB), Section 971 Finder’s reward and Section 978 Finding in public authority or transport agency.