Where did the shuttles operate?
The shuttles operated on two circular routes in the western part of the Alt-Tegel borough in the district of Reinickendorf. With its small network of streets, 20 mph speed limits, and relatively narrow roads, the area presented an excellent location to trial the infrastructural integration of a residential area with shuttles.
How were the lines operated?
Both routes were operated in ‘metro mode,’ i.e. the vehicles stopped at each defined stop and opened their doors for passenger entry and exit. The routes were circular, with no start or end stop. The bus on route 328A departed around every 15 minutes - the time it takes to complete one round trip. Route 328B was operated by two buses with departures around every 12 minutes, in the final phase with departures every 20 minutes. The use of the service was free of charge.
The shuttles operated on a daily basis from 9:30am to 5pm and were also visible in the BVG Fahrinfo app. Additionally, stop announcements were made in the vehicles and both the route and its stops were shown on screens.
An attendant was on board of every shuttle at all times to ensure the smooth running of the service, assist passengers with reduced mobility, and take over control if necessary. The vehicles were wheelchair-accessible; buggies could also be accommodated. Bicycles or scooters were not allowed on board.
The shuttles were also equipped with an ‘acoustic vehicle alerting system’ (AVAS), which is a warning system for low-noise, electric vehicles. It generated an artificial sound to draw road users’ attention to the vehicle.