Your BVG Lost and Found
We find (almost) everything for you
Whether it’s a purse, jewelry, or a backpack – losing something that's important to you sucks. It's even more annoying when you don't know what to do. Fortunately, we have all the important information you need concerning lost items and our BVG lost and found office here!
Here's how it works
If you have lost an item within the BVG, you may fill out anonline lost items report directly. Simply describe your lost item as accurately as possible and we will inform you via e-mail if there is a match. Please note that this process takes time.
If desired, your lost and found request can remain active for several weeks and thus also cover lost and found items that are turned in later. Bulk lost and found items (including umbrellas, gloves, hats, scarves) are not maintained electronically. You can only ask for these items at the BVG lost and found office in person.
Contact
Address
Fundbüro BVGRudolfstr. 1-8
10245 Berlin-Friedrichshain Near U Warschauer Straße
Opening hours
- Monday
- 9:00 am - 5:00 pm
- Tuesday
- 9:00 am - 5:00 pm
- Wednesday
- closed
- Thursday
- 9:00 am - 5:00 pm
- Friday
- 9:00 am - 5:00 pm
- Saturday
- closed
- Sunday
- closed
- Holidays
- closed
FAQ
How do I search the online lost and found?
In our lost and found database, you must first narrow down your search by date and select a category. Then, describe the lost item and press the "Start search" button. Now you can choose from the search results or narrow them down further by entering a keyword. To get more detailed information on individual search results, simply click on them.
Do I have to pay for the return of my lost items?
No, you will receive your lost property back free of charge, of course.
How can I get my belongings back if I can't pick them up in person?
You can authorize someone else to pick them up. We do not offer shipping of lost items.
How long are lost and found items kept and what happens afterwards?
Lost items are stored for a maximum of 6 weeks in the BVG lost and found. After this period has expired, the items are either destroyed or put up for auction. This is done quarterly by the Ulrich Baier Auction House.
What happens to ID cards / personal documents after the retention period expires?
They are returned to the issuing authorities.
What happens to found EC or credit cards, PAYBACK cards, membership cards, etc. after the retention period has expired?
They are destroyed in accordance with data protection regulations once the retention period has expired.
How can I verify my ownership of a key, and what happens to keys after the retention period?
Verification can be determined by providing a duplicate key or the serial number on the lost key (if it has one). Keys are destroyed after the retention period has expired.
Which lost items are not kept by the BVG lost and found?
- Things that have obviously been thrown away e.g. car batteries, open paint or waste.
- Perishable food items, as there is no way to store them properly.
- Heavily soiled or odorous items.
Can I access video recordings to see who took my lost belongings?
Requests to secure video recordings can only be made by contacting the police. The recordings are stored for 48 hours and then automatically overwritten – unless they are specifically requested by the police.
What other lost and founds are there in Berlin?
You can find further lost and found offices on the city of Berlin's website.