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Your New BVG Ticket App

Our BVG Ticket App is already good and yellow, but we want to take it a step further: better, faster, more intuitive, and easier to use. That’s why we’re working on a new version. To make sure it works just as you and we imagine, we need your support as a beta tester.

Become a BVG Ticket App Beta Tester

Do you have an Android or iOS smartphone? Then seize the chance to participate in the beta test of the new Ticket App.

What You Can Test:

  • The new design – does it win you over?
  • The functionality of the new ticketing section – does everything run smoothly?
  • Potential improvements – what could we make even better?
  • Your feedback is invaluable! Please send it to us via email (see below).

Important Notes for Beta Testers:

  • We’re starting small: limited spots for Android and iOS, but don’t worry – we’ll gradually expand the testing group.
  • The beta test app will overwrite the current Ticket App on your phone.
  • Your valid tickets and settings will not be transferred.
  • The beta test app may be less stable, and some features may not be fully developed yet.
  • Payment options: PayPal, direct debit, credit card, Apple Pay, and Google Pay (we don’t accept cash!).
  • You can opt out of the beta test at any time and reinstall the BVG Ticket App from the store. All your old tickets will be restored after logging in.

How to Join the Beta Test:

Note: In the beta version, you unfortunately can’t use tickets purchased through the current ticket app. If you want to use your tickets, simply uninstall the beta app, download the current ticket app, and log in. You’ll then find your tickets as usual.

Android: https://play.google.com/apps/testing/de.bvg.ticket
This link takes you to the introductory page of the test program. Simply click on "Download it on Google Play." You will be redirected to the Google Play Store, where you can download the beta version. Then, follow the instructions in the app.

iOS: https://testflight.apple.com/join/Z1tFcuDE
This link takes you to TestFlight, where the beta version for iOS is provided. Install the beta version and follow the instructions in the app.

And this is how you can reach us:

Your feedback is our compass!
 
As a beta tester, you’re our hero!

Your input helps us optimize the app and tailor it to your needs. Please share any issues, suggestions, and ideas you encounter while using the beta test app. The more details you provide, the better we can understand and improve things.

The faster you send us your feedback, the quicker we can respond! Especially if you discover a problem.

  • Please contact us directly through the app: Go to Profile > Help > "Send Email". (Please do not change the subject line.)

Thank you for your support and happy testing!

If you no longer wish to participate in the beta test (which we’d find very unfortunate):

For Android Users:

  • Open the Google Play Store on your device.
  • Search for the Beta Ticket App.
  • Tap on the app and select “Leave.”
  • Uninstall the beta version of the Ticket App.
  • Install the store version of the Ticket App from the Google Play Store.

For iOS Users:

  • Open the TestFlight app.
  • Click on the Ticket App and then on “Stop Testing.”
  • The beta version of the Ticket App will be removed from the TestFlight app.
  • Uninstall the beta version of the Ticket App.
  • Install the version of the Ticket App from the App Store.

Enjoy testing!
Your BVG Ticket App Team