Tariff changes

Tickets that must be validated
Unused tickets that have to be validated (single tickets, short trip tickets, sections of a 4-trip ticket, 24-hour tickets, connecting tickets or 7-day VBB-Eco-Cards) can still be used 6 months after the tariff change. Tickets that you have to validate and whose price has not changed, remain valid.

Exchange deadline
You can exchange tickets with an old fare for tickets with the new price within 6 months after the tariff change.

Exchange or refund of old tickets:
The following applies to paper tickets purchased from BVG: You can only exchange or refund tickets with the transport company from which you purchased them. You can recognize this by the logo on the bottom right-hand side of the ticket. For BVG tickets, this is possible at the BVG customer service centers. Please note that there may be longer waiting times around the turn of the month due to high customer demand, so if necessary use the entire exchange period of 6 months after the fare change. 
A different rule applies to tickets purchased in the app:
Digital tickets cannot be canceled or refunded unless there is a technical error. Digital tickets and tourist combination products sold in advance remain valid in the event of a fare change, but for no longer than 6 months after the fare change comes into effect. For you, this means that a refund or upgrade of tickets in our apps due to a fare change is excluded. 

Subscription tariff changes
If you have a subscription that is debited annually or a cash-paid annual pass, the costs will not be adjusted retroactively. They remain unchanged until their expiration date. If you have a subscription which is debited monthly, the rate will automatically be adjusted at the time of the tariff change. 

A tariff adjustment always takes place on 01.01. of a year. Accordingly, the exchange period, expiration date, and refund period end on 30.06. of that given year.