Compliance

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Know the rules. 
As a statutory public body and one of Europe’s biggest public transport companies, the BVG is responsible for providing important services to the general public. We understand compliance to mean the observance of all relevant laws, regulations, internal guidelines, contractual obligations, and voluntary commitments.

Stick to the rules. 
We see compliance, however, as more than just a question of observing the law and are also guided by the ethical principles of our corporate culture. In this regard, the BVG operates a compliance management system to help promote integrity and both identify and prevent instances of non-compliance. Preventing and controlling corruption is a key element of the BVG’s compliance management system. The person to contact for all questions relating to the prevention and controlling of corruption works within the remit of the BVG’s compliance officer.

Report wrongdoing. 
Any information we receive about potential instances of compliance breaches or corruption helps us to maintain our high industry standards of doing business and to keep our customers, our partners, and our business safe. This particularly applies to complaints related to human rights or the environment as an essential component of our due diligence obligations under the Supply Chain Due Diligence Act (LkSG).

Our whistleblower system can be used to report suspected compliance breaches or corruption and complaints relating to risks or violations in the observance of human rights and environmental protection in complete confidentiality – and anonymously at the request of the whistleblower – in the following ways:

Contacting the compliance officer or the contact for corruption prevention and control 
Suspected instances of compliance breaches or corruption can be reported to the compliance officer or the contact for preventing and controlling corruption at the BVG, Dr. Thorsten Schaube.

Dr. Thorsten Schaube
Thorsten.Schaube@bvg.de
Phone: +49 30 256 29961 
 
Compliance mailbox 
Relevant information can also be sent to the compliance mailbox at compliance@bvg.de.  
 
Ombudsperson 
The BVG has also appointed an independent solicitor, Dr. Edgar Joussen, as its ombudsman. The ombudsman receives information about compliance breaches or corruption in confidence and, at the request of the whistleblower, forwards it in anonymous form to the compliance officer or the BVG contact for corruption prevention.

Dr. Edgar Joussen
ombudsmann@ra-js.de
Phone: +49 30 315 18 70 (Mondays to Fridays from 9 am to 6 pm); answering machine available around the clock. 

Alternatively, it is possible to submit reports to an external state reporting center in accordance with Sections 19 et seq. Whistleblower Protection Act (HinSchG). More specifically on the website of the Federal Office of Justice (BfJ) under the following link: Website of the Federal Office of Justice (BfJ)