Please make sure to add your subscription to your own BVG account with correct contact details in order to avoid false names on your mobile ticket. Don’t use existing accounts of people you might know in order to avoid legal issues.
Wrong name on BVG account
You have a BVG account with wrong personal information? Here is an easy step-by-step instruction on how to change that.
1. Log in
Log in to your BVG account ("BVG-Konto") via the menu at bvg.de.
2. BVG account
Here you can make changes to name, address and payments via "Kontofunktionen" (account settings). Click on "Name ändern" (change name).
Add the correct name and click on "Anfrage abschicken" (submit request) and log off and back in to your account. You should find the updates in your account.
In order to link the change with your mobile ticket, you also have to log off and back into your preferred BVG app. Everything regarding the registration on the BVG app can be found at BVG.de/app-registration.
The change will only be visible on your ticket next month. But don't worry, your ticket will still be valid.
Subscription connected to wrong BVG account
You have ordered your subscription via the wrong BVG account e.g. one of your family members?
Follow the step-by-step instruction in order to solve that problem.
1. BVG Account
Log in to the BVG account where the Deutschland Ticket is connected.
2. Edit subscription
Go to "Abo bearbeiten" (edit subscription) and click on "Abo-Online Account löschen" (delete Abo-Online account). Your subscription will not get cancelled. NOTE: If your account holds more than one subscription you need to write down the "Kundennummer" in order to add back the other subscriptions.
3. New log in
Log off and in to the BVG account where the Deutschland Ticket should get connected to.
4. Connect subscription
After logging in you can add your subscription via the subscription number (Kundennumer) which you have written down before or have been sent via mail.
In order to link the change with your mobile ticket, you also have to log off and new in with the correct account into your preferred BVG app. Everything regarding the registration on the BVG app can be found at BVG.de/app-registration.
It can take up to 72 hours for your mobile ticket to integrate the update.