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Corporate ticket FAQ

General information

How many employees need to participate in the VBB corporate ticket/Deutschland ticket Job scheme at minimum?

For us to enter into a corporate ticket agreement with a company, at least five employees at that company need to participate in the VBB corporate ticket/Deutschland ticket Job scheme.

How is the VBB corporate ticket/Deutschland ticket Job issued?

The VBB corporate ticket/Deutschland ticket Job is currently only issued as an electronic smart card (VBB fahrCard).

Is the VBB corporate ticket/Deutschland ticket Job transferable?

No, the VBB corporate ticket/Deutschland ticket Job is a personalised ticket and not transferable.

Can I use the VBB corporate ticket/Deutschland ticket Job in my free time?

The VBB corporate ticket/Deutschland ticket Job can be used in the selected fare zone 24 hours a day, 365 days a year.

Does the VBB fahrCard need to be returned if the VBB corporate ticket/Deutschland ticket Job is cancelled?

VBB fahrCards are deactivated by the BVG at the end of the subscription period. They can be returned to the BVG or simply disposed of.

Employers

My employees already have another subscription but would like to switch to the VBB corporate ticket/Deutschland ticket Job. How does this work?

Employees who have an existing BVG subscription and would like to change to the VBB corporate ticket/Deutschland ticket Job can simply inform us when ordering their VBB corporate ticket/Deutschland ticket Job.

Employees who have an existing subscription with another transport company need to contact the transport company with the order confirmation in order to exercise their special right of cancellation.

When and how will my employees receive their VBB corporate ticket/Deutschland ticket Job?

Provided we receive the order in good time, a personal fahrCard will be produced and made available in good time for the start of the VBB corporate ticket/Deutschland ticket Job subscription. Depending on the agreement type, the VBB-fahrCard will either be sent to the employee’s home address (in the case of a direct debit agreement) or delivered to the company (in the case of an invoice agreement).

What deadlines apply to VBB corporate ticket/Deutschland ticket Job orders?

In order for us to be able to deliver the personal VBB fahrCard on time, the order and the employer confirmation must reach us by the 10th of the previous month.

We therefore recommend that the employees set a deadline before this date.

Where can my employees get help if they have questions about the VBB corporate ticket/Deutschland ticket Job?

Our subscription service team are available to assist your employees. They are free to send us a message via our corporate ticket bot.

Where can employers get help if they have questions about the corporate ticket agreement?

The corporate ticket team is happy to answer any questions. Please send us a message via our corporate ticket bot.

How is the employer contribution paid and how is it deducted?

The employer contribution must be deducted internally via employees’ salary statements.

How can my employees cancel their VBB corporate ticket/Deutschland ticket Job, and how much notice do they need to give?

Employees can cancel their tickets themselves by going to this link, or the company contact person can submit the cancellation via the BVG company portal. The notice period depends on the reason for the cancellation. Fees apply in the event of extraordinary termination of the agreement.

We’ve signed a corporate ticket agreement. What do our employees need to do to get their VBB corporate ticket/Deutschland ticket Job?

If you, as the employer, have signed up for a corporate ticket agreement, you can order the VBB corporate ticket/Deutschland ticket Job as follows: Employees can log in here with the company’s access data and enter their details.

Please note that all orders must be checked and confirmed by the contact person at the company.

Can the VBB corporate ticket/Deutschland ticket Job subscription be paused (e.g. in the case of illness, sabbatical, or parental leave)?

No, it is unfortunately not possible to pause a subscription.

If there is no further salary payment and therefore no contribution payment, a corporate ticket subscription must be cancelled.

Is it possible for employees to change employer and keep their VBB corporate ticket/Deutschland ticket Job?

A subscription switchover is unfortunately not possible, because this involves two different agreements. Employees must therefore cancel their existing VBB corporate ticket/Deutschland ticket Job and place a new order with their new employer.

Employees

Can the VBB corporate ticket/Deutschland ticket Job subscription be paused (e.g. in the case of illness, sabbatical, or parental leave)?

No, it is unfortunately not possible to pause a subscription. If there is no further salary payment and therefore no contribution payment, a corporate ticket subscription must be cancelled.

Where can I cancel my VBB corporate ticket/Deutschland ticket Job?

You can cancel the VBB corporate ticket/Deutschland ticket Job yourself by clicking on this link. Please log in as usual and submit your cancellation by clicking on the ‘Cancellation’ button.

Can I take a bicycle with me on my VBB corporate ticket/Deutschland ticket Job?

No. If you want to take a bicycle with you, you need to buy a bicycle ticket in one of the BVG apps, at a customer centre, or at a ticket machine.

Can I view and manage my corporate ticket subscription in my existing BVG account?

This isn’t possible at the moment. We’ll let you know as soon as it is.

Why is there no photo/logo on my VBB fahrCard for the Deutschland ticket Job?

The VBB fahrCard for the Deutschland ticket Job is available in different layouts, all of which are valid without photo/logo.

What is the BVG club and how can I use it?

The BVG club provides exclusive benefits to our subscribers. Take advantage of over 100 offers in 12 categories: technology, culture, travel, fashion, sport, leisure, home, beauty, and regional.

Access to the BVG club for VBB corporate ticket and Deutschland ticket Job subscribers via the BVG order portal:

  1. Log in with your access data* via the order portal.
  2. Read through the information and then click on the ‘BVG club’ button.
  3. In ‘Sign up now’ enter your first name, surname, email address, and activation code** and enter a password.
  4. You will now be redirected to the BVG club platform.

*You will receive the access data from your contact for the corporate ticket in your
company. If you are the contact person and do not know the general password, please
contact us at bvg-club@bvg.de.

**You can find the activation code in the information text in the order portal directly below the ‘BVG club’ button.

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