Corporate ticket FAQ

For us to enter into a corporate ticket agreement with a company, at least five employees at that company need to participate in the VBB corporate ticket/Deutschland ticket Job scheme.

The VBB corporate ticket/Deutschland ticket Job is currently only issued as an electronic smart card (VBB fahrCard).

No, the VBB corporate ticket/Deutschland ticket Job is a personalised ticket and not transferable.

The VBB corporate ticket/Deutschland ticket Job can be used in the selected fare zone 24 hours a day, 365 days a year.

VBB fahrCards are deactivated by the BVG at the end of the subscription period. They can be returned to the BVG or simply disposed of.

The Berlin subscription is not available as a corporate ticket. The Deutschland ticket Job is already very inexpensive at a maximum of €40.60 and is valid throughout Germany.

Employees who have an existing BVG subscription and would like to change to the VBB corporate ticket/Deutschland ticket Job can simply inform us when ordering their VBB corporate ticket/Deutschland ticket Job.

Employees who have an existing subscription with another transport company need to contact the transport company with the order confirmation in order to exercise their special right of cancellation.

Provided we receive the order in good time, a personal fahrCard will be produced and made available in good time for the start of the VBB corporate ticket/Deutschland ticket Job subscription. Depending on the agreement type, the VBB-fahrCard will either be sent to the employee’s home address (in the case of a direct debit agreement) or delivered to the company (in the case of an invoice agreement).

In order for us to be able to deliver the personal VBB fahrCard on time, the order and the employer confirmation must reach us by the 10th of the previous month.

We therefore recommend that the employees set a deadline before this date.

Our subscription service team are available to assist your employees. They are free to send us a message via our corporate ticket bot.

The corporate ticket team is happy to answer any questions. Please send us a message via our corporate ticket bot.

The employer contribution must be deducted internally via employees’ salary statements.

Employees can cancel their tickets themselves by going to this link, or the company contact person can submit the cancellation via the BVG company portal. The notice period depends on the reason for the cancellation. Fees apply in the event of extraordinary termination of the agreement.

If you, as the employer, have signed up for a corporate ticket agreement, you can order the VBB corporate ticket/Deutschland ticket Job as follows: Employees can log in here with the company’s access data and enter their details.

Please note that all orders must be checked and confirmed by the contact person at the company.

No, it is unfortunately not possible to pause a subscription.

If there is no further salary payment and therefore no contribution payment, a corporate ticket subscription must be cancelled.

A subscription switchover is unfortunately not possible, because this involves two different agreements. Employees must therefore cancel their existing VBB corporate ticket/Deutschland ticket Job and place a new order with their new employer.

No, it is unfortunately not possible to pause a subscription. If there is no further salary payment and therefore no contribution payment, a corporate ticket subscription must be cancelled.

You can cancel the VBB corporate ticket/Deutschland ticket Job yourself by clicking on this link. Please log in as usual and submit your cancellation by clicking on the ‘Cancellation’ button.

No. If you want to take a bicycle with you, you need to buy a bicycle ticket in one of the BVG apps, at a customer centre, or at a ticket machine.

This isn’t possible at the moment. We’ll let you know as soon as it is.

The VBB fahrCard for the Deutschland ticket Job is available in different layouts, all of which are valid without photo/logo.

The BVG club provides exclusive benefits to our subscribers. Take advantage of over 100 offers in 12 categories: technology, culture, travel, fashion, sport, leisure, home, beauty, and regional.

Access to the BVG club for VBB corporate ticket and Deutschland ticket Job subscribers via the BVG order portal:

1. Log in with your access data* via the order portal.
2. Read through the information and then click on the ‘BVG club’ button.
3. In ‘Sign up now’ enter your first name, surname, email address, and activation code** and enter a password.
4. You will now be redirected to the BVG club platform.

*You will receive the access data from your contact for the corporate ticket in your
company. If you are the contact person and do not know the general password, please
contact us at bvg-club@bvg.de.

**You can find the activation code in the information text in the order portal directly below the ‘BVG club’ button.

It is not possible to switch from a mobile ticket to a chip card.

Your mobile ticket will not appear immediately after you place your order. The mobile ticket will be added to your Jelbi app approximately 1–3 days before the start of your contract and before the start of each new month.

Important: Use the same login details in the Jelbi app as in your BVG account! Otherwise, the mobile ticket cannot be displayed. Tap on „Meine Tickets“ in the Jelbi app to view the mobile ticket. If you haven’t installed the BVG app yet, please download the Jelbi app.

First, please make sure you are logged in with the BVG account you used when booking the ticket.

If the Jelbi app is temporarily unavailable or experiencing technical issues, you can use the BVG Ticket app or the BVG Fahrinfo app instead.

If your ticket still does not appear, please go to „Profil“ > „Support“ in the Jelbi app and report the issue.

Open the „Profil“ section in the Jelbi app and then select „Support“.

Under „Fehlerbehebung“, you’ll find the option to contact our email support team. Please describe your issue in as much detail as possible so that we can help you as quickly as possible.

Yes. As well as the Jelbi app, you can also view your Deutschlandticket Job in the BVG Tickets app and the BVG Fahrinfo app. You can download the apps here: Your subscription as mobile ticket | BVG

Open the „Profil“ section in the Jelbi app. You can then log out of your account using the icon in the top right-hand corner.