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General questions on the Deutschland Ticket

General questions on the Deutschland Ticket

What do I do if my smart card does not arrive in time before the start of the month or my mobile ticket is not displayed in my app?

If you are already a BVG subscription customer, you can continue to use your old card in combination with the confirmation email about the subscription switch or the customer letter until the new card arrives.

What is the Deutschland Ticket?

The Deutschland Ticket is a new ticket valid throughout Germany. From 1 May 2023, it will be financed by the federal and state governments and offered for a monthly price of just 49 euros.  You can use the Deutschland Ticket on all public and regional transport in Germany. This means you can’t use long-distance IC, EC, or ICE trains. The ticket is for you alone – it’s not transferable and you can’t take any other people or bicycles with you.

How much does the Deutschland Ticket cost?

The Deutschland Ticket costs €49 a month.

Where can I use the Deutschland Ticket?

The ticket is valid on all public and regional transport throughout Germany. This means you can’t use it on long-distance IC, EC, or ICE trains.

Is the new ticket only available by subscription?

The Deutschland Ticket is indeed only available by subscription. If you already have one, the BVG will be sending you further information by email or post from the end of February. If you don’t, you can take out a subscription by going to abo.bvg.de.

Is the new ticket only available by subscription?

The Deutschland Ticket is indeed only available by subscription. If you already have one, you can easily switch to the Deutschland Ticket subscription online by the 20th of the preceding month. Find out about how to switch by going to bvg.de/Abowechsel. If you don’t have a subscription yet, you can sign up for the Deutschland Ticket by going to abo.bvg.de. If you want to start immediately at any time of the month, you’ll need to go to one of our customer centres, where you’ll be given a smart card when you sign up for a subscription or switch over an existing subscription.

How long will the Deutschland Ticket be valid?

Germany’s transport ministers have decided on an ‘introductory period’ for the Deutschland Ticket that will run for at least two years.

How do I cancel my Deutschland Ticket?

You can cancel your Deutschland Ticket at any time at the end of the month.

When is the Deutschland Ticket valid?

The Deutschland Ticket is always valid for the current calendar month during the subscription period.

Can children travel with the Deutschland Ticket?

Yes. 
By the way: Children under 6 years of age travel free of charge on public transport in Germany.

How can I switch from the mobile ticket to the fahrCard (or vice versa)?

Customers who want to switch from a smart card to a mobile ticket or from a mobile ticket to a smart card must cancel their subscription online and order the new Deutschland Ticket in their preferred medium by the 20th of the preceding month so that the switch can take place. This process is not carried out at customer centres.

Is there a reduced-fare option for this ticket?

No. 
The Deutschland Ticket costs €49 by subscription with monthly debiting. Given that the ticket is already heavily subsidised, no further discounts are available.

What do I need to have on me when travelling?

The Deutschland Ticket is only valid together with official photo ID for the person printed on the Deutschland Ticket.

Are there any discounts for school students, trainees, students, pensioners, or recipients of social benefits?

No.
The Deutschland Ticket costs €49 by subscription with monthly debiting. Given that the ticket is already heavily subsidised, no further reductions or discounts are available. 

Can I display the Deutschlandticket as a mobile ticket in a BVG app, even if I have not purchased the subscription from BVG?

No, the Deutschlandticket can only be displayed in a BVG app if it was purchased through BVG.

Is the Deutschland Ticket also available at sales outlets?

Yes, you can also get the Deutschland Ticket at our sales outlets. In this case, you can also purchase it after the 20th of the preceding month, as the personalised smart cards are issued directly on the spot. A mobile ticket for the following month can only be purchased until the 20th of the preceding month.

You can always order your Deutschland Ticket quickly and conveniently online at abo.bvg.de by the 20th of the preceding month.

Purchase of the Deutschland Ticket

Purchase of the Deutschland Ticket

Who can buy the Deutschland Ticket?

Anyone
The Deutschlandt Tcket can be purchased by all interested parties. 
Under-18s can only purchase the subscription at BVG customer centers, for which a legal representative is required.

When and how do I pay for the Deutschland Ticket?

The ticket price is debited from your account at the beginning of each month.

From when can I use the new Deutschland Ticket?

The Deutschland Ticket can be used from the start date of your choice. You can always start at the beginning of the month.

If you want to start immediately at any time of the month, you’ll need to go to one of our customer centres, where you’ll be given a smart card when you sign up for a subscription or switch over an existing subscription. In this case, the subscription is calculated as starting on the first of the month; the subscription price of 49 euros must always be paid for the entire month.

In what form do I get the ticket?

If you order your Deutschland Ticket online by the 20th of the month, you’ll receive it at the start of the following month as a mobile ticket in one of the three BVG apps or by post as a smart card.

If you want to start immediately at any time of the month, you’ll need to go to one of our customer centres, where you’ll be given a smart card when you sign up for a subscription or switch over an existing subscription. In this case, the subscription is calculated as starting on the first of the month; the subscription price of 49 euros must always be paid for the entire month.

Only smart cards can be ordered at customer centres. For a mobile ticket, both new and existing customers must order online.

Is the ticket also available at sales outlets?

You can also get the ticket at our sales outlets. There may, however, be a long wait. It’s quicker and easier to order it online at home by going to abo.bvg.de.

Is the ticket also available at ticket machines?

No. The easiest way is to order it quickly and conveniently online at abo.bvg.de.

Information for new customers

Information for new customers

By when do I have to take out a new subscription if I want to use it from the next month?

You must always sign up for a new subscription online by the 20th of the preceding month.

If you want to switch to the Deutschland Ticket after the 20th of the preceding month, you can do so in person at one of our customer centres. If you want to start later, you can also easily switch online.

When will I receive my Deutschland Ticket if I order it as a new customer online or at the customer centre by the 20th of the preceding month?

If you have opted for a fahrCard, you will receive your smart card by post before your subscription starts in the following month. If the smart card does not arrive by the start of validity date, all new customers can still travel, but need to carry their order confirmation and an official photo ID with them.

Customers using the mobile ticket must sign up in one of the BVG apps at least 72 hours before the start of the subscription. The apps and sign-up are described in detail at BVG.de/App-Anmeldung. Until the ticket is displayed in the customer account, affected customers can continue to travel in the current validity month with the order confirmation and a photo ID as a valid Deutschland Ticket.

How can I switch from the mobile ticket to the fahrCard (or vice versa)?

Customers who want to switch from a smart card to a mobile ticket or from a mobile ticket to a smart card must cancel their subscription online and order the new Deutschland Ticket in their preferred medium by the 20th of the preceding month so that the switch can take place. This process is not carried out at customer centres. Customers can find out more about the process by going to BVG.de/Subscription-Edit.

Information for existing customers

Information for existing customers

Do I have to cancel my existing subscription to switch to the new ticket?

If you already have one, the BVG will be sending you further information by email or post from the end of February.

I have a corporate ticket and would like to switch to the Deutschland Ticket. What do I need to do?

The BVG also offers the Deutschlandticket as a company ticket. You can find out from your employer whether the Deutschlandticket is offered as a company ticket in your company. The Deutschlandticket including employer subsidy and discount by the transport company costs a maximum of € 34.30 per month for the ticket user.
Find more information on the Corporate Ticket Deutschland here

I bought an annual ticket (e.g. annual eco-ticket) from a ticket machine or at a sales outlet. How can I switch to the Deutschland Ticket?

If you’re an annual payer, the first step is to cancel your current subscription. To do so, log into your BVG account and select “Abo kündigen” [cancel subscription]. Choose “Wechsel zum Deutschlandticket” as “Kündigungsgrund“ [reason for cancellation], if you don‘t have that option choose “Ordentliche Kündigung/Wechsel zum Deutschlandticket“. This is a special reason for cancelation; therefore, no additional costs will result of your cancelation.
Now you can subscribe to the Deutschlandticket under “Abo bestellen” [start subscription].

I do not receive a password recovery mail, what can I do?
  • Please check the spelling of your e-mail address
  • Check if the mail is in the spam folder
  • Register again
I switched my subscription online or at a customer centre by 20 April. When will I receive my Deutschland Ticket?

All customers who ordered their Deutschland Ticket by the 20th of the preceding month will receive their new customer card by post. If the new smart card does not arrive by the start of validity date, all existing customers can continue to travel with their existing card, their order confirmation, and an official photo ID until they receive the new card.

Customers using the mobile ticket must sign up in one of the BVG apps at least 72 hours before the start of the subscription. The apps and sign-up are described in detail at BVG.de/App-Registration. Until the ticket is displayed in the customer account, affected customers can continue to travel in the current validity month with the order confirmation and a photo ID as a valid Deutschland Ticket.

Do I have to cancel my existing subscription to switch to the new ticket?

If you already have a subscription, you can quickly and easily switch to the Deutschland Ticket.

Transferability and entrainment

Transferability and entrainment

Can the Deutschland Ticket be used by someone other than myself?

No, only the holder of the Deutschland Ticket can use it. It’s not transferable to other persons.

Can I take other people, a dog, or a bicycle with the Deutschland Ticket?

Children under the age of six always travel free of charge. Beyond that, no other persons can be taken along with the Deutschlandticket. 
Likewise, no bicycle can be taken along. 
The Deutschlandticket does not include nationwide dog transport. Supplementary regulations according to the local regulations of the federations are permissible. Therefore, a dog can be taken along free of charge in the VBB-interconnected area also with the Deutschland Ticket.

Corporate Ticket

Corporate Ticket

I am a corporate ticket customer and my new Deutschlandticket Job chip card did not arrive in time before the start of the month. Can I already start my journey?

If you have not received your ticket as a chip card, please contact the BVG call centre or one of the BVG customer centres.