Flexible Ride

Need a ride to/from a station or a direct ride?

BVG Muva offers you accessible and convenient public transport connections in parts of the districts of Lichtenberg, Marzahn-Hellersdorf, Treptow-Köpenick, and Friedrichshain-Kreuzberg. You can order a BVG Muva quickly and easily via the call centre or in the app. It acts as an addition to our regular public transport routes. Areas of the city that were previously less accessible are now better connected with extended service times.

You can commute comfortably and without stress, save yourself the hassle of searching for a parking space, and at the same time make a contribution to protecting the environment. The aim is to reduce car use by pooling rides with BVG Muva. 

Service area

This BVG Muva service covers parts of the districts of Lichtenberg, Marzahn-Hellersdorf, Treptow-Köpenick, and Friedrichshain-Kreuzberg.

  • In the west, the service area is bordered by the Ringbahn between Ostkreuz and Frankfurter Allee stations.
  • In the north, the boundary runs between Frankfurter Allee and Lichtenberg stations along Frankfurter Allee, from there to the city border along the railway line served by the S5 in the direction of Strausberg. The northern part of Kaulsdorf is also served by BVG Muva.
  • In the south, the Spree delimits the service area as far as Köpenick, with the exception of Schöneweide S-Bahn station.
  • In the east, the service area ends at the city border between the railway line and the Spree.
Das Bild zeigt eine Skizze von Berlin und seinen Bezirken. Der Fernsehturm ist zur Orientierung im Bezirk Mitte eingezeichnet. Neben der Unterteilung in die Bezirke, die namentlich aufgeführt sind, ist außerdem das Bediengebiet des BVG Muva in Teilen der Bezirke Lichtenberg, Marzahn-Hellersdorf und Treptow-Köpenick gelb eingezeichnet.

You can see a detailed map of the service area here.

Operating hours

Around the clock. The service is available daily, including public holidays, and only in the service area.


When using BVG Muva, you’ll need a VBB ticket for the valid fare zone. This can be a single ticket, but valid season tickets (subscriptions) and day tickets are also accepted. 

  • Ride from/to a station: flat-rate surcharge of €1.50 for the person booking and a reduced surcharge for each accompanying person of from €0.50 for a ride of max. 4 km; otherwise, see direct ride
  • Direct ride: kilometre-based surcharge for the person booking of €1.50km and reduced surcharge for each accompanying person of €0.50/km

If you travel together with other persons (family, friends, accompanying persons, etc.) the journey will be cheaper for you. To do this, you make a single booking and specify all other persons as accompanying persons. If each booking is made separately, the regular surcharge will apply.


If you make your booking in the app, you can pay the surcharge conveniently by PayPal, credit card, or direct debit. You can also purchase voucher cards. These can be redeemed in the app, as cash payment to the driver is not possible. The voucher card can be purchased for cash at the customer centres at Alexanderplatz, Holzmarktstraße, Marzahn, and Köpenick and redeemed in the app.
If you book via the call centre, you pay with the voucher card. 

Everyone can travel

The BVG Muva is aimed at all Berliners in the service area. As an inclusive service, it offers all car users, commuters, and persons with limited mobility accessible and convenient connections. 

Booking options

BVG Muva can be booked by phone or app. Sign-up is required, as our BVG Muva service is based on pooled journeys.

BVG Muva call centre

  • Tel.: 030 256 23 3 33
  • Around the clock, 24 hours a day, 7 days a week
  • Our staff can help you during booking and if you have any questions

BVG Muva app

  • Download free of charge from the Google Play Store or the Apple App Store
  • Available for iOS and Android
  • Easy sign-up and uncomplicated booking process
  • More info on the BVG Muva app


BVG Muva-Call-Center

  • Tel.: 030 256 23 3 33
  • The call center answers service inquiries around the clock and makes bookings.

BVG Muva call centre

  • Tel.: 030 256 23 3 33
  • The call centre answers service enquiries around the clock and can make bookings

Finding BVG Muva
BVG Muva vehicles will be clearly identifiable and marked with the logo of the new service. You can get in touch with the driver via the app, to help facilitate direct communication and find each other at the virtual stop*.

Taking along small children/buggies
If folded up, buggies can be taken along. Child seats are available for children weighing 9 kg and over, but not infant carriers. Please indicate your requirements when booking.

Any questions? This way to the FAQs.

Details zur BVG Muva-App