BVG Muva-App
Download
If you want to use the BVG Muva app for Android but don’t have a Google account, send an email to info.bvgmuva@bvg.de to get a direct download link.
Registration
You will need to sign up, as the service is based on pooled journeys. As a result, it is necessary to book the service and specify requirements for the booking. When you use the BVG Muva app for the first time, you need to click on ‘Sign up’ and create an account before you can log in and book a ride.
Three steps to sign-up:
- Click on the ‘Let’s go’ button on the app’s start screen.
- We’ll verify your phone number and then you can get on with signing up. Enter the requested information on this page.
- To book an accessible vehicle, you can specify the booking requirement in your account data. As soon as the information is in the account, you can specify whether you are travelling with a wheelchair, buggy, or luggage, for example, in the passenger information section. You only need to do this once.
Done! Now you can book a ride.
Booking process
Rides with BVG Muva are possible at all S- Bahn and U-Bahn stations as well as bus stops within a radius of 5 km:
- Enter your starting point in the app.
To do this, move the map in the app until the marker is at your desired pick-up position. Use the search function or activate GPS data and a position will be suggested automatically. Then click on ‘Confirm’. You can also set an existing marker as your pick-up location. - Place the marker at your desired destination.
Click on ‘Confirm destination’. You can also enter the address manually in the search bar. The app will search for available vehicles and show you the most suitable service. - Choose one of the suggested routes and who or what you’ll take with you.
Specify accompanying persons and objects (wheelchair, walking aid, buggy, suitcase). - All details, including exact pick-up location and pick-up time, will be displayed. Check the ride offer and click ‘Book this ride’. After booking, you’ll be given information about the vehicle that will pick you up. Our system will suggest a pick-up location at a nearby bus stop where traffic is flowing in the direction of your journey.
If you want to plan and book your journey in advance, you can do so up to 7 days in advance.
- Enter the desired connection and passengers.
- Click on "Plan" in the bottom right-hand corner of the journey suggestion.
- Enter date and time - done!
If you have any questions or queries, you can always contact the driver.
Answer to all other questions about BVG Muva can be found in our FAQ. Information on accessibility can be found in our accessibility statement. Our app privacy policy can be found here, and here are the general terms and conditions of use.