Step-free mobility
BVG Muva as lift substitute
With BVG Muva through the city
From now on you can plan your entire journey with BVG Muva and book the route that works best for you. The new feature is available in the app or can be booked via the call center. Enjoy your trip!
Broken or not available lifts? Missing step-free access? This can be a real challenge for people with restricted mobility. In this case BVG Muva can help. Along the U5, U7 and U8 as well as on parts of the S-Bahn lines S2, S3, S5, S7 and S9 (both directions) BVG Muva acts as a lift substitute – as you require without a fixed timetable.
Convenient and step-free to your destination
If you depend on a lift and the alternative route to your destination takes much longer, you can call the BVG Muva call center or book a ride via the app. This way you get easy, quick and step-free to your destination. You can plan your entire journey with BVG Muva in order to receive suggestions for the best alternative routes for a step-free access through the city. The BVG Muva vehicle picks you up when you cannot move forward. You can contact the BVG Muva call center around the clock regarding bookings and questions at (030) 256 55 555.
For stations without lifts you can book your BVG Muva up to 7 days in advance via phone only. In case of broken lifts you can book your BVG Muva ride throughout the day in advance by phone.
BVG Muva impresses on many lines
The service operates during the S- and U-Bahn opening times on the following lines in both directions (Berlin wide expansion is planned):
U5: between Hauptbahnhof and Biesdorf-Süd
U7: between Südstern and Karl-Marx-Straße
U8: between Wittenau and Hermannstraße
S2: between Attilastraße and Schichauweg
S3 / S5 / S7 / S9: between Alexanderplatz and Friedrichsfelde Ost or Karlshorst
BVG Muva doesn’t charge additional fees.
If you want to use BVG Muva, you need a valid VBB ticket or a valid token in your disability pass**. Accompanying person or an assistance dog can be taken along free of charge. There is enough space in the vehicle for aids e.g. walking stick, wheelchair, etc.
**To prove your eligibility, you must show the driver your disabled person’s pass and the supplementary sheet with an affixed or integrated valid token from the relevant local government body.
BVG Muva is for all.
Before we miss it: BVG Muva is for all Berliners. Priority transport is given to people with limited mobility as defined in Section 228 of the Social Code IX.
BVG Muva is there to test it.
BVG Muva is a trial service. We are evaluating how big the demand is in order to react upon it. We are especially testing new vehicles, signage and service procedures. That’s why we offer everyone to join us on this test ride.
BVG Muva offers a great service.
BVG Muva stops at regular bus stations with a pole. If you book via the app you can contact the driver in order to meet up more easily. Alternatively you can always phone our call center at 030 256 55 5 55. Our staff is happy to help you.
BVG Muva transports children/buggies.
Buggies can be taken along if folded up. Every vehicle has child seating available for any height and weight (infant, toddler, juniors).
Any questions? You can find the FAQ here.