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Step-free mobility

BVG Muva as lift substitute

Broken or not available lifts? Missing step-free access? This can be a real challenge for people with restricted mobility. In this case BVG Muva can help. Along the U1, U2, U3, U5, U6, U7, U8 and U9 as well as on parts of the S-Bahn lines S1, S2, S3, S5, S7, S8, S9, S25, S26, S41, S42, S75 und S85 (both directions) BVG Muva acts as a lift substitute – as you require without a fixed timetable.

Convenient and step-free to your destination

If you depend on a lift and the alternative route to your destination takes much longer, you can call the BVG Muva call center or book a ride via the app. This way you get easy, quick and step-free to your destination. You can plan your entire journey with BVG Muva in order to receive suggestions for the best alternative routes for a step-free access through the city. The BVG Muva vehicle picks you up when you cannot move forward. You can contact the BVG Muva call center around the clock regarding bookings and questions at (030) 256 55 555.

For stations without lifts you can book your BVG Muva up to 7 days in advance via phone only. In case of broken lifts you can book your BVG Muva ride throughout the day in advance by phone.

Details around the BVG Muva app

BVG Muva impresses on many lines

The service operates during the S- and U-Bahn opening times on the following lines in both directions (Extension from January 31, 2024):

Einsatzgebiete des BVG Muva Aufzugersatz

U1 / U3: between Warschauer Straße and Kottbusser Tor
U2: between Klosterstraße and Schönhauser Allee
U5: between Hauptbahnhof and Biesdorf-Süd
U6: between Unter den Linden and Kurt-Schumacher-Platz
U7: between Südstern and Karl-Marx-Straße
U8: between Wittenau and Hermannstraße
U9: between Osloer Straße and Leopoldplatz

S1: between Brandenburger Tor and Wittenau
S2: between Brandenburger Tor and Tegel and between Attilastraße and Schichauweg
S25 / S26: between Brandenburger Tor and Bornholmer Straße
S3 / S5 / S7 / S75 / S9: between Hauptbahnhof and Friedrichsfelde Ost / Karlshorst
S8 / S85: between Frankfurter Allee and Wittenau / Bornholmer Straße
S41 / S42: between Frankfurter Allee and Wedding

BVG Muva doesn’t charge additional fees.

If you want to use BVG Muva, you need a valid VBB ticket or a valid token in your disability pass**. Accompanying person or an assistance dog can be taken along free of charge. There is enough space in the vehicle for aids e.g. walking stick, wheelchair, etc.

**To prove your eligibility, you must show the driver your disabled person’s pass and the supplementary sheet with an affixed or integrated valid token from the relevant local government body.

BVG Muva is for all.

Before we miss it: BVG Muva is for all Berliners. Priority transport is given to people with limited mobility as defined in Section 228 of the Social Code IX.

BVG Muva is there to test it.

BVG Muva is a trial service. We are evaluating how big the demand is in order to react upon it. We are especially testing new vehicles, signage and service procedures. That’s why we offer everyone to join us on this test ride.

BVG Muva offers a great service.

BVG Muva stops at regular bus stations with a pole. If you book via the app you can contact the driver in order to meet up more easily. Alternatively you can always phone our call center at 030 256 55 5 55. Our staff is happy to help you.

BVG Muva transports children/buggies.

Buggies can be taken along if folded up. Every vehicle has child seating available for any height and weight (infant, toddler, juniors).

Any questions? You can find the FAQ here.