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Service

We offer you our full service to: Whether you need information on route recommendations, tariffs, traffic reports, service for subscribers, groups of children, house door service, safety equipment and more, we can help you.

Contact form

Questions, suggestions, praise and criticism: Here you can get it all out. Simply select your topic in the contact form and off you go.

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Increased transportation fee (EBE)

Those who cannot present a valid ticket for Berlin's public transportation system must pay an increased fee and may even face criminal prosecution. Fare evasion is thus really not worthwhile. However, if it has happened anyway, you can find all the necessary information and forms here.

Increased travel charge

Mobility aids

The majority of Berlin's 173 subway stations can already be easily accessed today due to the installation of elevators or ramps. Furthermore, there are guidance systems for the blind at more than 100 stations.

Mobility aids

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Lost and found office

Did you lose something? Whether watch, wallet or bicycle: we record any items we find in our database. The lost and found office is where you can track down your personal belongings.

Lost property office

Berlin for explorers

Experience Berlin with the BVG! The dense transport network in Berlin takes you on weekends to almost all famous sights.

Experience Berlin